FREQUENTLY ASKED QUESTIONS
How do I monitor the progress of my order?
If you have placed your order whilst connected to your account (by creating an account or connecting to your account), you will find you order in My Account/My Orders. If necessary, you can use the link,'Track my order' located at the bottom of the page, and enter your order number and the post code for the delivery address.
The possible progress statuses for your order are as follows:
- - Being processed (your order has been confirmed and is currently being processed in our warehouse)
- - Despatched (your order has been processed and dispatched – you can track its progress on the carrier's website using the parcel number)
How do I return a product purchased in the Lacoste Online Shop?
We offer free returns. You have the right to cancel your purchase and return any purchased products (other than customized products and underwear). This right lasts until fourteen (14) days from the day on which you (or a person indicated by you) acquires physical possession of the products. Please note that it is not possible to return or exchange purchases made online in one of our stores or return or exchange products purchased in one of our stores on the online store. We invite you to reuse the packaging your order was shipped in to proceed with the return. Please return your articles in mint condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume's packaging still sealed. All of the packaging (plastic, boxes), accessories (glasses case), user manual and product labels have to be returned. Please include the return voucher completed, with the return reason filled out (indicated to the right) and place it in your parcel. A prepaid return label is included in your parcel. Securely stick the enclosed returns label to your parcel. Take your parcel to ANY local shop offering Collect+ services. To locate your nearest shop go to: http://www.collectplus.co.uk/orders/new The shopkeeper will scan you parcel and give you a receipt which you should keep as proof of postage. It includes a 7-character code which you can use to track your parcel online at www.collectplus.co.uk/track/new. It is important to note that refunds can take up to one month to complete due to the time an inquiry with our logistics service and carrier company may take. We thank you for your understanding.
Can I change or cancel my order once it has been confirmed?
It is not possible to change all or part of the order (size or colour of a product, addition or deleting of a product) once it has been confirmed. As well, it is not possible to cancel the order.
How do I find the nearest store?Find the nearest store